If you have SSO enabled for your organization in DistillerSR, when trying to open CuratorCR (that is enabled for your account with all required permissions), you may be presented with a blank grey screen and a URL that ends with "empty". Refreshing or clearing cache do not resolve the issue.
This is a known issue where your SSO and DistillerSR Password Policy must be re-configured in order to access CuratorCR. Follow these steps to access CuratorCR:
- Go to Project > Account Settings in DistillerSR. Disable SSO for your organization.
- Then, go to Users > Password Policy. On this screen, set your "Password Expiry" to 0. Click Update to save the change.
- Go back to Account Settings and re-enable SSO for your organization.
Once the Password Policy change has been made, you should be able to access all CuratorCR screens.