General
Account Management
- I did not receive the password reset email
- How can I reset my password?
- How many Projects do I have left on my account?
- Can I add a second Account Administrator?
- What are Global Permissions?
- What happens if I exceed my login attempts?
Project Management
- Project settings won't save
- Curator settings are blank
- I can't change my project name
- Why am I missing drop-down menu items in DistillerSR?
- How can I organize my Projects?
- We used DistillerSR for a systematic review, our subscription has since expired. Is the Project still there?
References
- Can I use EndNote to bulk upload PDFs into DistillerSR when the library is more than 500 MB?
- How can I maintain DistillerSR RefID's from DistillerSR into EndNote back to DistillerSR?
- How can I quarantine references?
- Receiving a Validation error while uploading a JSON file
- Can I delete a specific Tag in bulk?
- Can I import references from PubMed that are specific to a date range?
Level/Workflow Configuration
- Is there a way to see bottlenecks in the review process?
- Can I add a link to an internal library for full texts in the review screen?
- I can't see the CuratorCR module for my reference in the Review Screen, and I know it is in a Repository
- How do I open the Form or Level Settings?
- How do I partition users by percentage?
- My "Users Needed to Process" is set to 1, why do I have some references that are still partially reviewed?
Form Creation, Editing and Management
- My hidden questions are not hidden in the Form preview
- I get an "Error rendering this form" message when I open a Form to review
- How can I add a file/link or an image to my Form?
- Can I print my Forms?
- Is there a way to use spell check while filling out a Form with text questions?
- Can I change the size of an answer text box on my Forms?
Reviewing and Reference Flow
- I get Error Code 1 when I attempt to resolve "My Conflicts"
- Can I sort unreviewed references by Tags?
- How can I delete response sets and re-review reviewed references from scratch?
- Why is the Find Free Full Text tool not working?
- How do I add Labels in bulk?
- Why do I get the "You don't have permission to add new responses to this project" error?
Datarama and Reports
- How can I download and embed my PRISMA 2020 flow diagram?
- How do I save and re-run a report?
- How do I filter my references in the PRISMA 2020 flow diagram?
- How does filtering my PRISMA 2020 flow diagram affect quarantined references?
- Why is my PRISMA 2020 flow diagram not loading?
- My PRISMA 2020 download looks funny or the arrows aren't lining up properly